Refund Policy
Our commitment to a transparent and fair refund process. We're here to help when things don't go as planned.
Eligibility for a Refund
At UVkart, your trust is paramount. Refunds are processed under the following specific conditions to ensure fairness and clarity.
Service Unavailability by Brand
If the manufacturer or brand of your purchased product fails to provide the promised service (e.g., installation, warranty support) in your location, you are eligible for a full refund. You must provide official communication from the brand as proof of service denial.
Failed or Lost Delivery
In the rare event that your order is lost in transit or the delivery fails due to a fault of ours or our courier partners, we will issue a full refund after a thorough investigation, which may take up to 10 business days.
Payment Confirmation Error
If payment was debited from your account but your order was not successfully placed on UVkart due to a technical error, the transaction amount will be automatically refunded to your original payment source within 5-7 business days. No action is needed from your side.
Refund Process & Timelines
Once a refund is approved, the amount will be credited to your original mode of payment. Please note the standard timelines below.
| Payment Method | Estimated Timeframe |
|---|---|
| Credit/Debit Card | 5-7 Business Days |
| Net Banking | 3-5 Business Days |
| UPI | 1-3 Business Days |
Have Questions About Refunds?
Fill out the form below and our dedicated team will get back to you, typically within a few hours.